Frequently Asked Questions

General FAQ

WP Team Support comprises of a group of experts in all the domain related to web technology right from designing to developing. We provide panoramic support and services to all your website needs, to keep it alive and running. WP Team Support have more than 10 years of expertise in the WordPress field.

We use PayPal gateway for all the WP Team Support payment process. You need a PayPal account to register with WP Team Support. If you need help regarding the PayPal account reach us in the chat support or send us an email to

If you don’t have a PayPal account or having any issues in the payment process no worries, reach our support team via chat or send us a mail to

No, you would not be entering into a long-term contract or commitment. Therefore, we only have a monthly subscription that you can cancel at any time. For the new customers, we also have 100% guaranteed 30-days refund scheme.

We Have Expert Team Around The Globe. Our work shift never ends as we have customers around the world. We are always available to help our customers, an expert is always available to help the customer.

Yes, we do provide emergency support. To avail the emergency support you need to first submit the ticket request collect the order ID and other details. Visit our emergency support page and submit the fixes which you need to be fixed immediately.

If your website is hacked or infected by malware or viruses then you should definitely need website security support. Luckily if your website is free from malware and viruses then also you need to get the security support in order to avoid the mess of getting hacked or losing sensitive data.

Yes, we do provide support for malware removal. We remove the security threats from your website and make your website again alive and secured. If your website is red flagged by Google we also support for this issue and make your website keep up and running safely. All you need is to buy the required Support Credits and submit the request we take care of the rest.

Maintenance FAQ

Maintenance plan suits for solo bloggers to business sites and highly functionality intense news websites and magazines. WP Team Support maintain all types of WordPress websites, no matter which one you belong we ensure your website performance and security. You take care of your business we take care of your website’s online presence.

Once you submitted your support ticket we notify you immediately when your ticket is opened. The job will be completed within 1 to 5 hours. In case you need an emergency fix you can use our emergency fix page after submitting your request ticket.

We only needed the details related to access your website not your personal details. The details you needed on the course of registration are

  1. Your WordPress Login Credentials
  2. Login credentials of your hosting server

your information are safe with us we for further details see our privacy policy.

The monthly report includes the complete maintenance history of your website in a month. It helps you to know how secure is your website and the part where you need to pay more attention to improve your website . Take complete control over your website.

Of course, you can upgrade to any plan at any time to your wish. We are very happy to be a part of your growth and also like to provide our support continuously to improve your website and your business. If you have only minor issues that occur rarely then try our Support Credits to be more economical.

Can’t Find The Answer? Ask Us

If there is anything urgent live chat.


Support teams across the world


Safe & Secure online payment